Important Notice:
The arrangement of ticket refund for the performance is as follows:
For payment made by Visa, Mastercard, American Express, UnionPay, Alipay, WeChat Pay or mobile payment through electronic wallet where applicable:
Refund shall automatically be handled by Maoyan through the same method previously used to purchase the ticket according to the latest record of URBTIX in around 60-80 days.
For payment made by Cash (HK currency only), Octopus or FPS:
Please apply your refund with original ticket intacts (with stub) at the URBTIX Maoyan Customer Service Centre during office hours from 4 August 2025 (Monday) to 19 September 2025 (Friday). Upon the receipt of returned tickets, refund will be deposited to the designated bank account provided by the ticket holders via FPS or bank transfer.
URBTIX Maoyan Customer Service Centre
Address: Unit 1418, 14/F, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong
Office hours: Monday to Friday, 10am - 7pm
Remarks: Service charges of ticket purchase and ticket delivery are non-refundable.
For refund enquiry, please contact URBTIX Ticketing Enquiries and Customer Service hotline at 3166 1100 or email to urbtix@maoyan.com.hk.
For programme enquiries, please contact at 3755 3359 during office hours or email to hkpcf@lcsd.gov.hk.
Pop Culture Programmes Office
Leisure and Cultural Services Department
(Updated on 28 July 2025)
"More Than Joy"
The "Hong Kong Pop Culture Festival 2025", themed "More Than Joy", offers us not only joy and laughter, but also an opportunity to appreciate how pop culture can be transmitted and transformed, and how integration and breakthroughs are possible.
BEHIND
THE SCENES
Away from the spotlight, a group of Behind-The-Scenes (BTS) contributors is working diligently in different roles, striving to support HK's pop culture.
Let's support Pop Culture BTS together!